![]() ![]() Having spent £4.5k since 2018, at the Queen Street store in Burnley, I have watched with fading patience the dwindling of the staff's enthusiasm for encouraging customer respect. ![]() they stick up now like they should do (and I didnt snap the spring this time haha) □□ Oh, btw, I know youll be reading this so the pawl and spring you sold me for that freehub are absolutely SPOT ON. He even advised me on the best way to change the wheel bearings which I also bought (correct order so I didnt bugger it up lol). He didnt have to show me the better one and could have just moved on old stock but instead I was given good advise instead. so I took it and ran (well, I paid for it I mean lol). Then, today, I went in for (yes more bearings lol - thats 2nd hand bikes for ya) and spotted a like kind of washer on the "sale table £99 down to £29" for when you get back to the car so the crap and mud doesnt have time to dry hard on the journey home when the nice guy behind the counter took me to another part of the shop and showed me a different one, a proper one, made by Karcher and battery operated (rechargeable) which was shortly being reduced from £150 down to £39. First time I went in for a spare part they didnt have (bloody rare parts eh) so rather then making me wait a week plus for the bits I was advised to have a "quick look on the internet where I might be able to get one sooner" but I still bought some bearings to try to fix the part. Nobody really talks about good experiences with shops because its what we expect and instead complain about things and Id love to leave a crap review but I just cant!! Ive had nothing but great experiences with this shop in Burnley and Ive only ever been in twice (and trust me I can be an impatient bugger at times lol). Clearly the mechanic prefers to fit new components to cleaning the old ones, and the customer ends up paying for a service they don't get, as well as replacement parts they don't need. There was no way I was getting a refund, or the old chain. I then checked with SRAM who told me the chain should be changed at 0.5% wear, 5 times what my wife's chain was showing. So a good weeks riding will necessitate a new chain! Incidentally, I queried this with Scott, the bike manufacturer, who told me this was down to the chain manufacturer. They then came out with the line that the manufacturers recommend changing the chain every 300 miles, yes 300 is not a typo. When I did query it, they started by dismissing the tool I had used to check it, (a digital chain gauge sold by KMC, using the same technology used by engineers the world over in digital calipers!). They had changed the chain without asking me, and please bear in mind I had checked the chain wear before I loaded it onto the rack, it was less than 0.1%. When I picked the bike up, I foolishly paid before checking what had been done. I received a call asking me whether I wanted the cassette changing as it was worn on one of the cogs, I declined as it is something I can do. ![]() I requested a silver service, which includes removal and cleaning the chain, cassette and chainring. Made the mistake of having them service my wife's ebike which we bought from them. I for one will not be using On Yer Bike again I feel I was taken for an idiot, and fleeced. This is why I asked my nephew to look at it despite him being on holiday. Overall, given the service (and parts) cost over £300 & the lack of urgency in dealing with the issue I was (to put it mildly) unimpressed: when I rang to ask them to fix the post-service fault, I was told that there was going to be another delay (because it seems their mechanic is only there one or two days a week). The control wire had not been properly fixed (and tightened) into the derailleur on first use the wire had been pulled loose. Luckily my nephew, an experienced bike mechanic was up from the South & immediately diagnosed the problem. Then my bike was returned only for the front derailleur to fail almost as soon as I left the house on its first outing after the service. The Lancaster branch had my bike for eleven days for a major service although I told them on day one what needed to be done, only on day four did they ring to tell me what they now agreed needed to be done & that there would be a further week's delay while they got the parts & waited for their mechanic to visit the branch again. ![]()
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